{"id":1360,"date":"2017-02-23T09:01:51","date_gmt":"2017-02-23T08:01:51","guid":{"rendered":"http:\/\/2017.bilbao.wordcamp.org\/?post_type=wcb_session&p=1360"},"modified":"2017-03-05T10:28:07","modified_gmt":"2017-03-05T09:28:07","slug":"el-soporte-soporta-tu-negocio","status":"publish","type":"wcb_session","link":"https:\/\/bilbao.wordcamp.org\/2017\/session\/el-soporte-soporta-tu-negocio\/","title":{"rendered":"El soporte soporta tu negocio: Caso de estudio de WPML"},"content":{"rendered":"

\"Andr\u00e9s<\/p>\n

Castellano<\/a> | Euskera<\/a> | English<\/a><\/p>\n

<\/p>\n

El soporte no es un costo una funcionalidad de tu negocio, es una llave diferencial, una fuente de informaci\u00f3n y una forma de incrementar tus ingresos.<\/p>\n

En esta charla estar\u00e9 cubriendo la importancia del buen servicio de soporte y el poderoso impacto que tiene el equipo de soporte en tu negocio. Pr\u00e1cticas a tener en cuenta y otras que deber\u00edas evitar. Tambi\u00e9n compartir\u00e9 informaci\u00f3n acerca de la organizaci\u00f3n, trabajo y mejoras que se han introducido con el tiempo en el equipo de WPML y como ganar el amor y lealtad de tus clientes.<\/p>\n

 <\/p>\n

Ponente: Andr\u00e9s Cifuentes<\/a><\/p>\n

\n
\n<\/div>\n

Euskera<\/h2>\n

Laguntza-atal zerbitzua ez da galera bat, zure negozioaren funtzionalitate bat, ezberdintzen zaituen giltza da, infomazio iturri bat eta zure diru-sarrerak areagotzeko modu bat.<\/p>\n

Hitzaldi honetan laguntza-atalaren garrantzia eta honek zure negozioan izan dezakeen eragin handiaz mintzatuko naiz. Aintzat hartu beharreko praktikak eta saihestu beharrekoak. WPMLko lan-taldeko antolakuntza, lan eta hobekuntzen inguruan, denboran zehar eman diren aldaketak elkartrukatuko ditut, baita zure bezeroen maitasuna eta leialtasuna nola eskuratu ere.<\/p>\n

 <\/p>\n

Hizlaria: Andr\u00e9s Cifuentes<\/a><\/p>\n

\n
\n<\/div>\n

English<\/h2>\n

Support it’s not a expense in your business, it’s the differential key, a source of information and a way to increase your revenue.<\/p>\n

In this talk I will explain the importance of a good support service and how powerful can be your support team in your business. Good practices to take in account and bad practices to avoid. I will also share information about the organization, work and improvements that have been introduced during the time in the WPML team, and how to win the love and loyalty from your customers.<\/p>\n

 <\/p>\n

Speaker: Andr\u00e9s Cifuentes<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Castellano | Euskera | English<\/p>\n","protected":false},"author":11274997,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1494679500,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1361],"footnotes":""},"session_track":[643127],"session_category":[],"class_list":["post-1360","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-c"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pheMS7-lW","session_date_time":{"date":"13\/05\/2017","time":"14:45"},"session_speakers":[{"id":"1361","slug":"andres-cifuentes","name":"Andr\u00e9s Cifuentes","link":"https:\/\/bilbao.wordcamp.org\/2017\/speaker\/andres-cifuentes\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":4,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1360\/revisions"}],"predecessor-version":[{"id":1368,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1360\/revisions\/1368"}],"speakers":[{"embeddable":true,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/1361"}],"author":[{"embeddable":true,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/andrescifuentesr"}],"wp:attachment":[{"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=1360"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=1360"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/bilbao.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=1360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}